You must contact us in advance to return an item. We have a system designed to serve our customers better, Below are step by setp instructions for returning product:
1. Email us and describe the item you’re returning and the reason for return
2. Package the merchandise and include a copy of your original sales receipt.
3. Ship the box to Scooterpartsmania.com. We are not responsible for lost shipments, so please use a trackable return method such as Postal Service with delivery confirmation. The customer is responsible for return shipping costs, unless deemed otherwise by ScooterPartsmania. When the merchandise arrives it will be processed by our receiving department, we will inspect the item to ensure it is in new condition and issue a refund accordingly, A 30% restocking fee may be applied to returned parts.
Merchandise Return Guidelines
l If you need a replacement part right away we will charge you for the item, but we will credit you upon receiving and processing the returned item
l No Returned over 30 days from the original invoice date will be accepted
l ScooterPartsMania reserves the right to deny a return on items damaged by customer during installation or during return shipping.
l We can’t accept returns for merchandise damaged during shipping to the customer, If you happen to receive damaged product from the freight carrier, save all packaging materials and email us immediately in order to get the claim process started.
l THE FOLLOWING ITEMS ARE NOT ACCEPTABLE FOR RETURN: All high-Performance parts, Electrical items(Battery Chargers, Controllers, CDIs, Regulateors, ect), Items Sold by the Foot, Tools, Engines, Special Orders, Manuals, Books, Oils/Chemicals(consumables) or any Used parts
Most items are shipped in 3days from when the order was placed. When you add an item to the shopping cart it will indicate the approximate stock level.
All orders refused at delivery for reasons other than Scooterpartmania error will be subject to a chargeback of actual freight charges
In the event an item is not in stock, you have the option to save on shipping cost by having the entire order shipped together once item is in stock, or er can ship times in stock immediately and ship back ordered items as soon as they arrive, Splitting up your order will result in additional shipping charges. Please inform Scooterpartsmania of your decision.
If billing and shipping addresses both are within the Canada or the United states, we will accept credit cards and paypal. For international shipments payment must be made by internationally approved credit cards after verification or paypal.
Stock Parts: Are under warranty for 30 days from manufacturers defects with the following exceptions. Electric scooter controllers are not under warranty or returnable due to the nature of electronics and the potential for damage during installation.
We do not warranty any of these items or sell/approve for street use, performance items come with the original manufacturers warranty against factory defects.
We do not warranty any manuals, books or publications of any kind.
We have a no-return policy on all engines, barring manufacture defect or shipping damage,
We do provide plastic packages which could help you protect the parts and we also have our own model name which could let us work easier to distinguish parts one by one. All that is optional, not cost too much but very helpful.